Shipping & Delivery
Find shipping rates and information about order processing and delivery here. Shipping costs and any free shipping depend on the destination and order value. The applicable rate for your address and cart is shown at checkout.
Shipping rates by destination
| Destination | Standard rate | Free shipping |
|---|---|---|
| Netherlands | Free | Free |
| Belgium | €10.90 up to 2 kg | No free-shipping threshold |
| Germany | €12.15 up to 2 kg | No free-shipping threshold |
| France | €12.15 up to 2 kg | No free-shipping threshold |
| Ireland | €9.95 | From €50.00 |
| Austria | €7.95 | From €40.00 |
| Portugal | €7.95 | From €40.00 |
| Spain | €12.15 up to 2 kg | No free-shipping threshold |
| United Kingdom | £ amount at checkout; base €9.95 | £ threshold at checkout; base €55 |
| Finland | €19.70 | No free-shipping threshold configured |
| Malaysia | RM amount at checkout; base €19.95 | RM threshold at checkout; base €150 |
For Belgium, Germany, France and Spain, these rates apply to orders up to 2 kg, regardless of order value. Shipping above 2 kg is not available for these four destinations.
Checkout uses British pounds (£) for the United Kingdom and Malaysian ringgit (RM) for Malaysia. These shipping rates and thresholds are configured in euros and converted. The table states the euro base, not a fixed £ or RM amount. Check the current amount and whether free shipping applies at checkout.
Processing and estimated transit time
We aim to process and dispatch your order within 1–2 working days. Processing and transit are separate steps: the transit times below are estimates after dispatch, not guaranteed total delivery times from ordering.
| Destination | Estimated transit time after dispatch |
|---|---|
| Netherlands | 1–2 working days |
| Belgium, Germany, France, Ireland, Austria, Portugal and Spain | 3–5 working days |
| United Kingdom | 3–5 working days |
| Finland | 5–8 working days |
| Malaysia | 7–14 working days; ask for a current expectation before ordering for a specific date. |
Busy periods, public holidays and international handling may delay delivery. Allow a longer international transit window for Malaysia. Need your order by a certain date? Contact us before ordering.
Shipping and tracking your parcel
We ship with DHL. After dispatch, you receive shipping information and parcel tracking when available. The first carrier scan may appear later than the dispatch notification.
Questions about your order
Questions about your order, delivery address or a particular delivery date? For an existing order, include your order number so we can help you directly.